Careers

Gazelle Communications Corporation is a leading Canadian provider of Data, Voice & Managed services to small to medium sized business clients nationwide and is located in Toronto, Ontario, Canada. We are proud to be an equal opportunity employer that provides a positive and accepting work environment for people from all walks of life and are committed to providing employment accomodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (2005, AODA). Gazelle will provide accomodations to job applicants with disabilities throughout the recruitment process. If you require a special accomodation, please notify us and we will work with you to meet your needs.

We thank all applicants for your interest, however only applicants selected for further consideration will be contacted.

Working at Gazelle has it's advantages! We believe that employees are best suited when they are provided a positive work environment and have the ability to excel. We strive to eliminate the little challenges so you can focus on the work that excites you most. Some of the perks of working at Gazelle include: 

  • A diverse workplace that is committed to inclusion of all identities
  • Canadian owned and operated. You are encouraged to interact with all levels of the organization
  • Group health benefits including vision & dental
  • Competative salaries and compensation packages inline or above industry standards
  • Free coffee, expresso, tea & a variety of beverages in the office including snacks & treats
  • Centrally located downtown Toronto office, directly across the street from Bay Subway Station
  • Expanded and extra-large work areas including a multi-monitor setup upon request
  • Flexibile work schedule for all positions (when possible) to promote a healthy work-life balance

If you or anyone you know is interested, please reach out to us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Current Openings

Position Title Location Job Type Salary
Technical Services Manager Toronto, ON Full Time Competitive
Technical Services Analyst Toronto, ON Full Time Dependent on skills

 



Technical Services Manager

Gazelle is growing and we’re looking to hire on MSP experienced technical IT Manager. We are looking for someone who will oversee a team of System Administrators and Technicians, providing them with both managerial oversight and technical expertise. This is an excellent opportunity for the right individual offering a great work environment, benefits and a career road map for you.

Tasks & Responsibilities:

  • Lead and develop overall IT service management strategy and processes with the executive office
  • Oversee the work completed by the team to help prioritize and track the outstanding tickets
  • Follow tickets through their life cycle ensuring they are completed correctly and in a timely manner meeting client SLAs
  • Act as an escalation point for items that your team is unable to resolve
  • Provide guidance and direction to the team on technical issues
  • Ensure team resources are being effectively utilized and allocated for client support by overseeing dispatching process and approving timesheet tracking
  • Develop and maintain KPIs for measuring team performance and improving customer experience
  • Identify opportunities to streamline ticket workflow processes to improve KPI benchmarks
  • Communicate with clients and account managers to help resolve any customer relationship issues that arise
  • Travelling to client sites may be occasionally required
  • Performs other tasks, based on management requirements and instructions

Requirments: 

  • Have Experience working in a Managed Service Provider
  • 3+ years experience with ConnectWise or similar support ticketing system
  • 5+ years demonstrating strong technical skills in supporting PC and server hardware, Windows Operating System (Windows 7, 8, 10), remote desktop applications (RDS and Citrix), and network troubleshooting
  • 5+ years demonstrating strong technical skills supporting software: Office 365, Office 2010 – 2019 (emphasis on Outlook), Worldox, PCLaw, and G Suite
  • 3+ years of troubleshooting experience with Exchange, Active Directory, File Servers, and Print Servers, VPN, and VOIP
  • 3+ years of troubleshooting experience with networking hardware (ie. switches, routers, firewalls, and access point)
  • Support experience with iOS and MacOS devices, as well as iOS/MacOS troubleshooting
  • Support experience of Xerox and HP printer hardware as well as their corresponding driver software
  • 2+ years experience managing a team of direct reports (3 or more)
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to absorb and retain information quickly
  • Possess and demonstrate excellent interpersonal/communication skills
  • Proven technical, analytical and problem-solving skills
  • Proven track record in leading a team of IT professionals and delivering exceptional customer service
  • Understanding of ITIL and ITIL based IT Service Management (ITIL certification is a strong asset)

 

 


Technical Services Analyst

We are currently seeking a Technical Services Analyst at our downtown Toronto office. This position will be a typical weekday 9am-5am position with occasional on-call requirements.

Tasks & Responsibilities:

  • Implement customer provisioning orders and troubleshoot network related troubles for various lines of business in a multi-vendor environment
  • Provide required status updates
  • Diagnose/troubleshoot and resolve problems in timely matter on a wide variety of hardware platforms to the satisfaction of the client
  • Perform tests to completion and/or resolution and update tickets appropriately
  • Understand when to assign tickets to proper service suppliers
  • Escalate problems to internal/external suppliers and service partners to ensure outage time is minimized and trouble orders/tickets have proper documentation
  • Responsible for customer approved changes (Change Management)
  • Deal with all levels of technical and non technical management across the district and the business
  • Deal with unexpected problems and new situations
  • Participate actively in the resolution (isolate problem) of common failures and major outage re-establishment with various teams
  • Communicate clearly and concisely, both orally and in writing
  • Act as a team player with a focus on customer satisfaction
  • Keep up with emerging telecommunication technology

Valuable Assets: 

  • Intermediate knowledge of internetworking LAN/MAN/WAN and various network topics (DNS, DHCP, NAT, etc)
  • Intermediate knowledge of IP products and services (IPVPN, MPLS)
  • Basic knowledge of Legacy - Broadband products and services (T1, ATM)
  • Intermediate knowledge of vendor products (Cisco, Fortigate, Juniper, Polycom)
  • Intermediate knowledge of Microsoft Office; Word, Excel, Power Point
  • Must possess excellent organizational skills and the ability to prioritize tasks
  • Ability to make decisions promptly and manage risks while under pressure
  • Analytical thinking and problem solving abilities
  • Prior experience in a technical role a major asset
  • Past HPBX implementation experience
  • Telecom knowledge from traditional services to SIP and VoIP
  • Data Access Knowledge (Coax, DSL, Fibre etc.)
  • Project Management experience in telecom is an asset
  • Bilingual in French and English is also an asset