As we continue to closely monitor the impact of COVID-19 on communities across the country, we recognize that Gazelle customers are relying on our network to ensure they have critical connections with clients, family, loved ones, and emergency service providers.
Keeping you connected is our top priority.
Hello Friends and Colleagues,
I'm the CEO and Founder of Gazelle.
In light of the recent developments with the novel coronavirus (COVID-19), I want to provide an update on the measures we're putting into place. The health and safety of our community and our employees is our top priority and we're committed to protecting those around us.
First and foremost, COVID-19 is a humanitarian challenge. Thousands of health professionals are heroically battling the virus, putting their own lives at risk. Our thoughts are with those who are impacted as we all take the necessary precautions to help slow the spread of COVID-19.
Like many organizations, our team has shifted to working remotely. During this time, it's business as usual for Gazelle, after all we build networks and companies that enable working remotely! We know it's important for our community to continue to work seamlessly, and our teams are here to support you every step of the way!
Our Success teams are ready for your questions, our Soultions Experts are by their phones, and we're working tirelessly behind the scenes to improve your experience and enable you to work from home. The dedicated team at Gazelle continues to inspire and impress me daily with their dedication and resilliance during these trying times.
We are all doing our part to keep each other safe, and I want to thank you for navigating these changes with us.
Yours in good health,
David Liss Chief Executive Officer This email address is being protected from spambots. You need JavaScript enabled to view it. | www.gazl.co
As part of our commitment to provide personalized, enterprise grade services to our clients, Gazelle Integrated Communications is proud to announce our new Network Status & Alert System. The system will provide up to the minute updates on any announcements, service alerts, or upcoming maintenance windows occurring within the Gazelle ecosystem.
In addition, clients may opt into our service alerts email list. Upon the release of any alerts, clients will receive an immediate e-mail with the details pertaining to the alert. We encourage clients to register for this mailing list as to ensure they are provided with immediate information on any service-related concerns. To register for this complimentary service, we ask that you complete the form below.
Subscribers may opt-in to receive only specific types of alerts as follows:
Announcements : General information such as operational changes, holiday hours, and other critical information. Maintenance: Alerts about upcoming maintenance windows which may be service impacting. Outages: Alerts about service interruptions affecting Gazelle products & services.
Subscribers will only receive information about the products and/or services in which they currently subscribe. All subscribers are welcome to opt-out at any time. To complete your enrollment in the system, please send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it., including the name, company name, e-mail address and types of alerts you wish to receive.
We are excited to continue providing you with the same level of personalized service. Should you have any questions or concerns, we welcome you to reach out to our staff who will be happy to assist.
Here’s everything you need to know about Universal Call Blocking and how it will impact you, including protecting you from unsafe calls. On December 18th 2018, the CRTC (Canadian Radio-Television and Telecommunications Commission) mandated that all Canadian carriers & telecommunications providers implement universal network-level call blocking where the caller identification purports to originate from telephone number that do not conform to established numbering plans.
Gazelle is committed to providing our clients with secure, reliable and enterprise grade telecommunications services. We celebrate this mandate from the CRTC as it will allow all Canadians to receive a higher grade of telephony service nationwide. We have answered a variety of the most common questions concerning UCB, or Universal Call Blocking below:
What is Universal Call Blocking (UCB)? Universal Call Blocking is a CRTC mandate (CRTC decision 2018-484) to block all incoming voice calls that have malformed calling line ID information. This applies to all Canadian service providers. Malformed calling line ID information contains telephone numbers that do not comply with North American or International numbering plans.
How will Universal Call Blocking affect me? Universal Call Blocking will prevent you from receiving calls with calling line IDs that have malformed numbers.
How does Universal Call Blocking work? Any incoming call with a malformed calling line ID will likely be blocked by the destination party’s service provider.
How can I tell if a number is malformed? Generally, any number that does not comply with the North American Numbering Plan or international standards will be blocked. 000 000-0000, 111 111-1111 or numbers with more than 15 digits are examples of non-compliant numbers.
Can I opt out of Universal Call Blocking? No, Universal Call Blocking is a CRTC- mandated service that applies to all customers.
Will Universal Call Blocking work on any device? Yes, Universal Call Blocking is a network level solution that is applied to all incoming voice calls for wireless, IP and landline phones.
Will I be charged for this? No, the Universal Call Blocking is free of charge.
Will Universal Call Blocking impact Gazelle customers utilizing their VoIP service in the U.S.A. or any other country? Yes, Universal Call Blocking rules will still apply to all Gazelle voice services, even when outside of Canada.
Why am I still receiving spam calls from numbers that appear legitimate? Universal Call Blocking only blocks calls with malformed calling line IDs. Unfortunately this may not stop all spam calls.
If I use extension dialing for intra-office communication, will it be impacted by Universal Call Blocking? No, Universal Call Blocking will not scan any intra-office calls. Extension dialing within the office network will not be impacted.
After the rollout of Universal Call Blocking, are customers expected to make any changes in their handsets or telephony hardware? No, Universal Call Blocking is applied at network level, so you are not required to make any changes in settings on their end. If you have a programmable calling line ID, you must ensure that a compliant calling line ID is displayed, otherwise outgoing calls may be blocked by other Canadian voice service providers.
Who can alter their caller ID?
If you have a phone system that is capable of modifying the outgoing Caller ID (through a physical PBX or in the cloud), then calls with a malformed Caller ID may be blocked by universal call blocking. It is important that you use a number compliant with the North American Numbering Plan, e.g. your 10-digit main telephone number to avoid any service interruption.
