Careers

Gazelle Communications Corporation is a leading Canadian provider of Data, Voice & Managed services to small to medium sized business clients nationwide and is located in Toronto, Ontario, Canada. We are proud to be an equal opportunity employer that provides a positive and accepting work environment for people from all walks of life and are committed to providing employment accomodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (2005, AODA). Gazelle will provide accomodations to job applicants with disabilities throughout the recruitment process. If you require a special accomodation, please notify us and we will work with you to meet your needs.

We thank all applicants for your interest, however only applicants selected for further consideration will be contacted.

Working at Gazelle has it's advantages! We believe that employees are best suited when they are provided a positive work environment and have the ability to excel. We strive to eliminate the little challenges so you can focus on the work that excites you most. Some of the perks of working at Gazelle include: 

  • A diverse workplace that is committed to inclusion of all identities
  • Canadian owned and operated. You are encouraged to interact with all levels of the organization
  • Group health benefits including vision & dental
  • Competative salaries and compensation packages inline or above industry standards
  • Free coffee, expresso, tea & a variety of beverages in the office including snacks & treats
  • Centrally located downtown Toronto office, directly across the street from Bay Subway Station
  • Expanded and extra-large work areas including a multi-monitor setup upon request
  • Flexibile work schedule for all positions (when possible) to promote a healthy work-life balance

Current Openings

Position Title Description
Provisioning Coordinator

Accept, process and coordinate new orders, change requests & projects for Gazelle's data, voice & managed services

Technical Services Analyst Tier 1/2 Analyst for Gazelle's suite of data, voice & managed services, troubleshooting and repairing services as required

 


Provisioning Coordinator

We are currently seeking a Provisioning Coordinator at our downtown Toronto office. This position will be a typical weekday 9am-5am position with minimal or no on-call requirements.

Tasks & Responsibilities:

  • Manage multiple concurrent cross functional projects.
  • Manage incoming orders, change requests & cancellations
  • Create, modify, delete HPBX and SIP Voice accounts within Gazelle's call switch
  • Create, modify, delete data orders with respective vendors
  • Organize reports for management
  • Integrate projects’ information from different teams & generate status reports
  • Coordinate the change management process
  • Perform general project coordination work
  • Follow-up on projects and tasks progress
  • Document lessons learnt throughout the project
  • Coordinate Project Status Meetings and generate Project Status Reports for various clients
  • Track all aspects of the project
  • Manage Project Documentation and keep Project Folders up to date
  • Keep forecasted dates for each project up to date
  • Quality and Process Development knowledge is highly appreciated

Valuable Assets: 

  • Prior experience in managing a PM team
  • Past HPBX implementation experience
  • Telecom knowledge from traditional services to SIP and VoIP
  • Data Access Knowledge – IE. DSL, Fibre etc.
  • Project Management experience in telecom is an asset
  • Bilingual in French and English is also an asset

 

Technical Services Analyst

We are currently seeking a Technical Services Analyst at our downtown Toronto office. This position will be a typical weekday 9am-5am position with occasional on-call requirements.

Tasks & Responsibilities:

  • Implement customer provisioning orders and troubleshoot network related troubles for various lines of business in a multi-vendor environment
  • Provide required status updates
  • Diagnose/troubleshoot and resolve problems in timely matter on a wide variety of hardware platforms to the satisfaction of the client
  • Perform tests to completion and/or resolution and update tickets appropriately
  • Understand when to assign tickets to proper service suppliers
  • Escalate problems to internal/external suppliers and service partners to ensure outage time is minimized and trouble orders/tickets have proper documentation
  • Responsible for customer approved changes (Change Management)
  • Deal with all levels of technical and non technical management across the district and the business
  • Deal with unexpected problems and new situations
  • Participate actively in the resolution (isolate problem) of common failures and major outage re-establishment with various teams
  • Communicate clearly and concisely, both orally and in writing
  • Act as a team player with a focus on customer satisfaction
  • Keep up with emerging telecommunication technology

Valuable Assets: 

  • Intermediate knowledge of internetworking LAN/MAN/WAN and various network topics (DNS, DHCP, NAT, etc)
  • Intermediate knowledge of IP products and services (IPVPN, MPLS)
  • Basic knowledge of Legacy - Broadband products and services (T1, ATM)
  • Intermediate knowledge of vendor products (Cisco, Fortigate, Juniper, Polycom)
  • Intermediate knowledge of Microsoft Office; Word, Excel, Power Point
  • Must possess excellent organizational skills and the ability to prioritize tasks
  • Ability to make decisions promptly and manage risks while under pressure
  • Analytical thinking and problem solving abilities
  • Prior experience in a technical role a major asset
  • Past HPBX implementation experience
  • Telecom knowledge from traditional services to SIP and VoIP
  • Data Access Knowledge (Coax, DSL, Fibre etc.)
  • Project Management experience in telecom is an asset
  • Bilingual in French and English is also an asset